Return & Refund Policy

Return Eligibility

You may request a return if:

• The product arrives damaged or defective.
• You receive the wrong product.
• The item has a manufacturing defect.
• The product is unused, unassembled, and returned in its original packaging.

Return requests must be made within 7 days of receiving your order.

Non-Returnable Items

Returns cannot be accepted if:

• The product has been used, assembled, or modified.
• The item is damaged due to misuse or improper handling.
• The original packaging is missing or significantly damaged.
• The return request is made after the return period has expired.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Your order number
• Photos of the product
• Photos of the packaging (if applicable)
• A brief description of the issue

Our support team will review your request and provide the appropriate solution.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be processed using the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Exchange Policy

If you receive a defective or incorrect product, we will gladly arrange a replacement at no additional cost, subject to product availability.

If the requested item is unavailable, you may choose to receive a refund instead.

Return Shipping

If the return is due to our mistake, such as a damaged, defective, or incorrect product, we will cover the return shipping costs.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it can no longer be cancelled. However, you may request a return after receiving the product if it meets the return eligibility requirements.

How to Request a Return

To start a return, please contact our customer support team with your order details.

Phone: +92 334 3547606
Email: ecplfurniture@gmail.com

Please include your order number and the reason for your return so we can assist you as quickly as possible.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us.

Phone: +92 334 3547606
Email: ecplfurniture@gmail.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM